(yes, they are all important. Please read)
Please know that I value your business and hope everyone understands that as an artist and service provider I have deemed it necessary to lay out and enforce certain policies and procedures.
After extensive research I have set the following industry standard policies into place.
While I am empathetic to the fact that things can come up. As a small business owner I must enforce policies that protect my demand of time, business, and most importantly my guests time.
Thank you for your understanding!
COVID CONTACT OR FEELING ILL
If you, or anyone you have come in contact with is currently awaiting results for a covid-19 test, feeling ill in any way, or think you have been exposed please let me know as soon as possible.
I would appreciate the opportunity to offer your reservation time to another guest.
Covid related rescheduling or cancelations will not be penalized...however, please do not take advantage of this policy.
Let's be safe, not sorry.
CANCELLATION POLICY | STRICTLY ENFORCED
While I understand that unforeseen conflicts may arise, in order to successfully image my guests I ask for a much notice as possible. Cancellations made less than 48 hours before the scheduled service will be charged a cancellation fee of 50% of the service scheduled. Cancellations made less than 24 hours before the scheduled service will be charged a cancellation fee of 70% of the service scheduled.
Be on time to your appointment. Guests who are late will need to be flexible about what can be offered during their time window. With a late start, we might need to adjust our service.
Guests who arrive 15 or more minutes late will not be serviced.
Guests who arrive late to their reservation or make it a continued habit of rescheduling just before the cancellation window will be required to confirm their credit card on file and a 50% (non-refundable) deposit will be required to book your next reservation.
"No show" guests will charged 100% of the service scheduled and will forfeit any deposit.
Salon Boutique management strictly prohibits unsupervised children in the hallways.
Additionally, my salon space is not child friendly. Sharp instruments, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. I am highly dedicated to providing each guest with the highest level of service possible. Therefore, no children are allowed in Canvas Hair Boutique.
This policy helps to ensure all guests enjoy a relaxing salon experience. I have kids myself, and while I understand finding "me time" is not always easy this policy was created with your child’s safety in mind.
If you arrive early, YAY you’re my favorite!
While you wait for your reservation to start you are welcome to:
Wait in the hall - If you arrive early and would like to come in and wait in the hall, knock at my door to let me know you have arrived.
I will update you on my status.
I will retrieve you from the hall once I have cleaned and sanitized the suite.
**Note - building management requrie masks in the common areas**
FOOD & DRINK
To prevent spills, and keep our salon building beautiful, building management does not allow any food or drinks in the hallways (besides water).
However, in my individual suite you are welcome to bring in anything you'd like or even order food while getting serviced.